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A little guidance goes a long way

Let’s talk about
your next step.

A question about learning. A plan for your school. A book order that needs a hand. Whatever brings you here, we’re ready to listen.

Send us a message Explore the help centre
For learnersFor schoolsFor partners
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Learning is a shared journey.

We’re here to help you keep moving.

Choose what works for you

A conversation, your way.

Send a little context with your question, and we can help you find the right next step.

Write to us

For detailed questions, school enquiries and anything you’d like us to look into.

Send an enquiry

Find a quick answer

Explore practical answers about accounts, learning access, payments and school tools.

Visit the help centre
You bring the question

We’ll help you
find your way.

Tell us a little about what you need. You don’t need an account to get in touch.

Learning & account help

Lessons, exam practice, sign-in, payments and access.

School & teaching enquiries

School accounts, classroom tools and examination printing.

Books & partnerships

Book orders, bulk purchases, print services and working together.

Let’s start a conversation

Send us a message

All fields are required unless marked optional.

Include a book order or transaction reference if relevant. Please leave out passwords, verification codes and payment-card details.

Your message goes to our platform support team. Keep the reference shown after you submit for any follow-up.

From here, a clearer path

What happens next?

Good support starts with understanding what you need.

A mother supporting her daughter with a study plan

  1. Your message is received

    You’ll see a confirmation and an enquiry reference as soon as your message is saved.

  2. We review the details

    The platform team reviews your question and identifies the information needed to help.

  3. We continue the conversation

    We’ll use the contact email you provide for a reply or to ask for a little more information.

A helpful head start

Before you
send your message.

One of these might get you moving a little sooner.

More help & answers
Do I need an account to contact you?

No. Use the form on this page with an email address you can access. If you already have an account, using its email address helps us locate the right record. We may need to verify account ownership before making changes.

I can’t sign in. Where should I start?

Try your username or the email linked to your account. You can request a password reset if you have an email on the account. School learners can also ask their school administrator for help.

What should I include about a payment or book order?

Include your order or transaction reference, the package or book involved, and what happened. Never send your password, one-time verification code, mobile-money PIN or full payment-card details.

Can I ask about access for my school?

Yes. Choose “School accounts & examination tools” and include your school name and the tools you’re interested in. School examination printing is enabled separately from account registration. Explore the school tools.

How do I enquire about printing or a partnership?

Choose “Partnerships & print services” and tell us about your organisation and the support or collaboration you have in mind. For an existing book purchase, choose “Books, orders & printing” and include the order reference.

How can I follow up after submitting?

Keep the enquiry reference from your confirmation page and include it when you contact us again. If you have an account, you can also reach the platform team through Messages.