Privacy & your data.

Information used to provide your account

Your account can include your name, username, contact details, examination preferences and school membership. Learning records include saved notes, reading progress, answers, marks, assignments, weak-topics check results, any exam date and daily study time you enter, and study activity. Purchases create wallet and transaction records.

Messages and uploaded work are stored so the intended recipients or authorised staff can read and review them. Device and sign-in records help protect accounts and manage active sessions.

Who can see your learning records

School administrators and assigned teachers can access the learner and class records their roles permit. Group activity, shared sessions and released leaderboards may be visible to the relevant group or audience. Your private bookmarks and study notes belong to your account.

Authorised platform staff can access records needed to operate the service, review content and marking, handle payments, moderate supported conversations and provide support.

School pilot permissions

If your school runs a learning pilot, authorised school administrators can record the pilot notice, school approval and your family’s signed choice. Family records include the learner, the signer’s name and relationship, the decision and date, whether the learner wants to join, a reference to the signed form and the staff member who recorded it. Signed forms remain in the school’s restricted records; this register does not upload signatures or identity documents.

The school explains the pilot’s activities, data responsibilities, retention arrangements and contact for questions or withdrawal before asking for a decision. A new notice requires new decisions. Declines and withdrawals are kept in the decision history, and staff must stop the affected pilot activities. These records do not automatically change account access or authorise AI support, optional messages, publicity or payments. Contact your school to change your choice or ask about your records. Deleting a learner account removes its family pilot decision records from the service.

Family access and guardian links

When a learner who studies on their own adds a parent or guardian, we store that person’s name and phone number and send them a private link by SMS. Unless the learner switches it off, they also receive a short weekly progress SMS. The link opens a read-only page showing questions answered, days studied, recent scores and topics to work on. It never shows answers, messages or contact details, and it is not indexed by search engines or stored by the browser. Anyone holding the link can open the page, so it should not be shared. Removing the person stops the link at once. A top-up made from the page is recorded in the learner’s wallet like any other top-up.

Schools can invite guardians to read the learner reports they release. The guardian confirms the invitation and chooses whether to receive progress updates. The school can remove guardian access.

Payments, videos and assisted marking

Payments are handled through the configured payment provider or supported app-store payment flow. AllgiftPrep records payment references and transaction status. Do not send passwords, verification codes or full card details in a support message.

Some lessons and answer guidance link to or embed YouTube or Vimeo content. Pages may load fonts and icons from external providers. Those providers receive the requests needed to deliver their content.

AllgiftPrep uses an AI provider for the study companion, for marking written answers, for marking suggestions in school examinations, for drafting lessons for editors, and for screening messages between students and staff. For these purposes we send the provider only what the task needs: the question, the relevant lesson or marking material, and the learner’s answer, photo or recording. We ask the provider not to save requests for reuse, and it does not use them to train its models; under its own terms it may keep them briefly to detect abuse.

Before a learner uses the study companion, their school confirms that parents or guardians have consented, or an independent learner confirms it with a parent or guardian. Companion conversations and photos are deleted after 30 days; anonymous records of learning progress are kept. Teachers see a companion question only when the learner chooses “Ask my teacher”. AI marks remain provisional until staff review, and answers submitted for marking are kept with the assessment record. We record the number and cost of AI requests, not their content, to manage limits and prices.

Book orders and personalisation

Book orders store your chosen cover details, uploaded logo, contact information and delivery address so we can prepare your books and fulfil your order. Authorised finance staff can export the production and delivery details needed by the selected printer and delivery team. Your book downloads and order history require account access.

Account deletion cancels unpaid book orders and removes the buyer’s cover and delivery details while retaining financial records. Active paid print orders must be completed or refunded before deleting the account. A PDF already downloaded to a device cannot be recalled or erased remotely.

Revision tools, notes and invites

Your weak-topics check results, and any exam date and daily study time you enter, are used to build your study plan and countdown. Daily practice reminders arrive as notifications in your account, and on Android when push notifications are switched on; they are not sent by SMS.

Topic notes are shown as page images. Each page carries the learner’s name and an account code, so that a shared page can be traced, and page links expire after a few minutes. Notes are not stored in the browser.

Listening to a lesson uses the voice built into your browser or device. AllgiftPrep does not send the lesson to any service to read it aloud. Some browsers use online voices, which their makers provide under their own terms.

If you join through a friend’s invite link, we record who invited you so that any reward can be paid, and we compare phone numbers so that a learner cannot invite themselves.

Browser storage and offline downloads

The website uses session and security cookies for account access, and a cookie to remember acknowledgement of the cookie notice. We currently use no advertising or visitor analytics cookies. Read about cookies and browser storage. Browser or device storage can hold preferences, downloaded papers and supported saved work. Downloads are scoped to the account and retain their access expiry.

Sync offline work you want to keep before signing out. Signing out clears local private downloads and pending work on supported clients. On shared devices, sign out when you finish.

Managing or removing your account

You can update profile information and review trusted devices from your account. Supported mobile account controls include account deletion. You can also contact the platform team about your data or account.

Account deletion removes sign-in access, personal profile information and private study content. Some financial, school, assessment and audit records are retained without an active personal account. School ownership or group leadership may need to be transferred before deletion.

Contact enquiries

When you use the contact form, we store the name, email address, topic, optional organisation and message you provide. If you are signed in, the enquiry is also linked to your account. Authorised platform administrators can review the message, record private follow-up notes and use your email address to respond. The confirmation reference is remembered in your browser session.

Contact details submitted through this form are not automatically verified. Avoid including passwords, verification codes, payment-card details or unnecessary information about other people. You can select “Privacy & account data” when contacting us about these records.

Questions about your information?

Use the current contact options on our contact page. Include enough information to identify your account or request, but never share your password or verification codes.