Do I need an account?
No. Family access works through the private link the learner sends you. School guardian access works through the school’s invitation.
Can I stop the weekly messages?
The learner controls family access. Ask them to switch off the weekly update or to remove you. For school updates, use the opt-out on your guardian page.
I lost the link, or someone else has it.
Ask the learner to remove you and add you again. The old link stops working at once, and you receive a new one.
Can I see their answers or messages?
No. The progress page shows activity, scores and topics to work on. It never shows answers, messages or contact details.